Talner has provided platinum-level service to my wife and I in terms of identifying, cleaning/polishing and repairing assorted jewelry. There are no hard sells for items or services, and Brian makes it a point to inform the customer how the cost of a repair compares to the intrinsic value of the item. I also would note that Talner provides a fine assortment of watches and jewelry, with some exquisite consignment/estate pieces. If you want top notch service, visit Talner.